**Job Description**
Apply now for the position Lead Inside Sales & Automation – Zürich and let’s achieve great things together! Become part of a successful team and achieve success beyond your previous capabilities. Hungry for more? Properti is the leading and multi-award-winning PropTech broker in Switzerland. We combine highly trained experts with the latest technologies on an intelligent platform to provide customers, brokers and service partners with risk-free, flexible and simplified services. If you can imagine working at Inside Sales in Zürich, apply now for the position.
**Tasks**
**Pipeline & Conversion Ownership**
- Own the lead-to-appointment funnel end-to-end: response time, qualification quality, handover to agent
- Define and enforce conversion standards across the IS team
- Analyse funnel data weekly to identify drop-off points and close gaps
- Build structured lead nurture sequences for cold and warm leads that are not yet ready to transact
**AI & Automation Focus**
- Implement and refine AI voice agents and chat solutions to provide 24/7 lead response and initial qualification.
- Build and maintain automated CRM Action Plans and lead-routing triggers to eliminate manual friction and data entry.
- Continuously audit the lead lifecycle to identify bottlenecks, using AI tools to automate routine follow-ups and lost lead revival.
- Eliminate unnecessary manual work through workflow automation.
**Leadership & Coaching**
- Lead a team segmented into specialized BDR and SDR roles.
- Orchestrate our AI Agents for different use cases
- Use AI-driven call analysis to provide consistent coaching, focusing on emotional intelligence (EQ) and advanced objection handling.
- Ensure seamless, high-context transfers of qualified leads to real estate agents, establishing a trusted advisor status for the team and brand.
**Cross-Functional Responsibilities**
- Collaborate with the Marketing and Growth teams to develop integrated nurture systems that warm up leads before they reach Inside Sales.
- Work across our mission teams to ensure that key inside sales and client insights are taken into account throughout key initiatives.
- Provide sales and marketing with real-time conversion dat
- Partner with the Head of AI Strategy & Adoption to leverage AI workflows, voice agents and CRM automations that are made available to your team – you are the key user and feedback loop, not the builder
**Must-Haves**
- Experience: at least 5 years of experience in Inside Sales, Outbound Call Center or Sales Operations, with at least 4 years in a leadership role.
- Education: at least a Bachelor’s degree in Business, Marketing, Technology or equivalent education. Alternatively, equivalent hands-on experience in building outbound and AI-driven sales systems.
- AI & Tech Literacy: Proven ability to implement and manage AI solutions (AI Voice Agents) and complex CRM functionality.
- Systems Thinking: A track record of improving sales processes through technology rather than just increasing call volume combined with an understanding of how to integrate systems.
- High Emotional Intelligence: Ability to coach a team on building trust quickly and navigating complex human emotions in high-stakes real estate transactions.
- Data Proficiency: Comfortable tracking and managing performance through KPIs throughout the sales funnel.
**Strong Advantage**
- Background in fast-growing environments is a big advantage
- Experience with AI-Tools and AI platforms
- Prior exposure to Swiss or DACH market
- Academic background from a leading university (ETH, EPFL, HSG, or international equivalent) is a plus – what matters most is demonstrable impact
**Job advantages**
- AI budget and mandate to build something that matters
- Competitive compensation package
- Five weeks paid vacation plus optional additional unpaid leave
- A team that moves fast, challenges each other, and wins together
