ALGOTEQUE is an IT consultancy firm that helps startups, mid-sized and large corporations to create and deliver innovative technologies. Our team has a successful track record in designing, developing, implementing, and integrating software solutions (AI, ML, BI, Web, Automation) for Telecom, Energy, Bank, Insurance, Pharma, Automotive, Industry, e-commerce. We deliver our services both in fixed-price and time-and-materials models, helping our customers achieve their business and IT strategies.
**Job Description**
We are looking for a SAP Service Delivery Manager to ensure stable, compliant, and high-quality service delivery within a global S/4HANA transformation and run environment.
**Responsibilities**
- Own end-to-end service delivery for SAP S/4HANA systems.
- Ensure availability, performance, and stability of the S/4HANA landscape.
- Manage SLAs, KPIs, service reviews, and continuous improvement initiatives.
- Act as escalation point for S/4HANA-related incidents, risks, and operational issues.
- Coordinate internal IT teams, AMS providers, and business stakeholders.
- Ensure compliance with security, audit, and governance standards.
- Support transition from project delivery to S/4HANA run and hypercare.
- Drive standardization, automation, and optimization of service processes.
**Profile / Requirements**
- Proven experience in SAP S/4HANA service delivery or operations.
- Strong understanding of S/4HANA architecture, processes, and modules.
- Experience in international, or regulated SAP environments.
- ITIL-based service management knowledge.
- Excellent stakeholder management, communication, and leadership skills.
